Terms and Conditions

These Terms and Conditions govern the relationship between Memoraya EOOD, UIC 208392441, owner and operator of the online store L’unica, достъпен на www.lunicaofficial.com and any natural person (“User” or “Customer”) who uses the website.

These Terms and Conditions apply to use of the website, creation and use of a customer account, placement of orders and conclusion of distance sales contracts between L’unica and the Customer.

Before using the website or placing an order, please read these Terms and Conditions carefully. By using the website and/or submitting an order, you confirm that you have read, understood and accepted them.

These Terms and Conditions have been prepared in accordance with the laws of the Republic of Bulgaria and applicable European Union law.

Matters relating to the processing of personal data, use of cookies, delivery terms, the right of withdrawal, and product exchanges and returns are governed in detail by separate policies and information pages on the website, which form an integral part of these Terms and Conditions.

These Terms and Conditions apply to all products, services and features offered through the website unless special terms are provided for a specific product, service, campaign or other initiative. Such special terms may apply, including but not limited to pre-orders, gift cards, limited collections, personalized items and promotional campaigns. In the event of a conflict between these Terms and Conditions and the applicable special terms, the special terms shall prevail.

Merchant details

Онлайн магазин L’unica, достъпен на www.lunicaofficial.comis operated by:

Memoraya EOOD
UIC: 208392441

Registered office and management address:
19 Boris Arsov St., entrance G, floor 6, apartment 62
1000 Sofia, Bulgaria

Manager: Raya Dimitrinova Ivanova

E-mail: office@lunicaofficial.com

Definitions

For the purposes of these Terms and Conditions, the terms below have the following meanings:

Website – интернет страницата www.lunicaofficial.com, включително всички нейни подстраници, функционалности, услуги и съдържание.

L’unica, ние, нас – онлайн магазинът L’unica, управляван от Memoraya EOOD, който предлага продукти чрез сайта.

User any natural person who visits, browses or otherwise uses the website, whether or not they make a purchase.

Customer a User who has placed an order through the website to purchase one or more products.

Customer account – a personal account created by registering on the website that enables access to certain features, including management of personal data, order history, a wishlist and other personalized services.

Goods (Product) – any goods offered for sale through the website, whether available for immediate delivery or offered as a pre-order.

Pre-order – a product ordered in advance that is not available at the time of ordering. Special terms may apply to pre-orders regarding delivery times, payment, withdrawal from the contract or other specific rules.

Order – an electronic statement by the Customer, made through the website, expressing the intention to purchase one or more products under these Terms and Conditions.

Distance contract – a contract concluded between the merchant and the Customer by means of distance communication, without the simultaneous physical presence of the parties, in accordance with applicable law.

Special terms – additional rules applicable to specific products, services, campaigns, promotions or website features that supplement or amend these Terms and Conditions for the relevant case.

Use of the website

The website may be used freely by all visitors in compliance with these Terms and Conditions and applicable law.

Registration for a customer account is required to use certain features, including creating a wishlist, viewing order history, saving delivery information and other personalized services.

When registering or placing an order, the User/Customer must provide accurate, truthful and up-to-date information. L’unica is not liable for delays, inability to fulfill an order or other adverse consequences resulting from incorrect or incomplete information.

The User is responsible for safeguarding the login details for their customer account and for all actions performed through it.

The website must not be used in any way that violates the law, the rights of third parties or the normal operation of the website, including but not limited to:

• providing false or misleading information;
• attempting unauthorized access to the website’s systems;
• distributing malicious software or taking actions that may compromise the security or operation of the website;
• using automated means to extract content (scraping), unless expressly permitted;
• copying, reproducing, publishing or using website content without the prior written consent of Memoraya EOOD.

If these Terms and Conditions are breached or there is reasonable suspicion of misuse, L’unica may temporarily or permanently restrict access to the website, deactivate a customer account or refuse future orders where necessary to protect its legitimate interests or those of other users.

Conclusion of a contract

Product information published on the website constitutes an invitation to make an offer to purchase and not a binding offer under applicable law.

After submitting an order, the Customer receives an automatic confirmation at the email address provided. This confirmation only acknowledges successful receipt of the order and does not constitute acceptance of the offer to conclude a contract.

The sales contract between the Customer and Memoraya EOOD is concluded when the order is accepted for fulfillment and the Customer receives confirmation by email, or when the ordered products are handed over to the courier for delivery.

L’unica reserves the right to refuse an order for a valid reason, including where:

• the information provided is incomplete, incorrect or inconsistent;
• a requested product is unavailable due to depleted stock or a technical error;
• there is an obvious technical, pricing or information error;
• there are reasonable grounds to suspect misuse, fraud or other unlawful conduct.

If an order cannot be fulfilled, the Customer will be notified promptly. If payment has been made, the amount received will be refunded using the same payment method unless the parties agree otherwise.

Prices and payment

All product prices published on the website are stated in euro (EUR).

Memoraya EOOD is not registered under the Bulgarian Value Added Tax Act (VAT Act). The stated prices do not include VAT.

Delivery costs are not included in the product price unless expressly stated otherwise. Information about delivery terms and costs is available on the Orders and Delivery page. Поръчки и доставки.

Orders may be paid using the payment methods available at checkout, including bank card, Apple Pay, Google Pay or cash on delivery where available.

L’unica reserves the right to change product prices at any time; changes do not affect orders already accepted for fulfillment.

If product information contains an obvious technical or pricing error, L’unica may refuse to fulfill the order, promptly notify the Customer and, where necessary, refund all amounts received.

Intellectual property

All website content, including but not limited to the trademark L’unica, логото, дизайнът на сайта, текстовете, снимките, видеоклиповете, графичните елементи, илюстрациите, базите данни и всички други материали, е обект на закрила съгласно действащото законодателство за интелектуална собственост и принадлежи на Меморая ЕООД или се използва със съответното разрешение на правоносителите.

Without the prior written consent of Memoraya EOOD, website content may not be copied, reproduced, published, distributed, modified, used commercially or otherwise used, except where expressly permitted by law.

Use of the website does not grant the User or Customer any rights to intellectual property connected with the website or products offered through it.

Limitation of liability

L’unica makes reasonable efforts to keep the information on the website current, accurate and complete. However, technical inaccuracies, typographical errors or temporary discrepancies may occur and will be corrected when identified.

L’unica is not liable for temporary unavailability of the website, interruptions or other technical difficulties caused by circumstances beyond the company’s control.

L’unica is not liable for non-performance or delayed performance of its obligations where this results from force majeure, actions of public authorities, issues involving electronic service providers, courier companies or other circumstances beyond the company’s control.

This section does not limit consumer rights granted by applicable law.

Personal data protection

L’unica processes the personal data of Users and Customers in accordance with applicable law and its Privacy Policy.

The Privacy Policy contains detailed information about the categories of personal data processed, the purposes and legal grounds for processing, retention periods, the rights of data subjects and how those rights may be exercised.

Use of cookies

The website uses cookies and similar technologies to ensure its proper operation, improve the user experience, analyze visits and provide personalized content where applicable.

Подробна информация относно използваните бисквитки, тяхното предназначение и възможностите за управление на потребителските предпочитания е достъпна в Политиката за бисквитките.

Amendments to the Terms and Conditions

Memoraya EOOD reserves the right to amend and supplement these Terms and Conditions in response to changes in applicable law, developments in the services offered or other objective circumstances.

The current version of the Terms and Conditions is published on the website and enters into force on the date of publication unless expressly stated otherwise.

Contracts are governed by the Terms and Conditions in force when the relevant order is placed, unless applicable law provides otherwise.

Applicable law and dispute resolution

All matters not governed by these Terms and Conditions are subject to the laws of the Republic of Bulgaria and applicable European Union law.

The parties shall endeavor to resolve all disputes by mutual agreement and in a spirit of good-faith cooperation.

При невъзможност за постигане на съгласие всеки спор може да бъде отнесен за решаване пред компетентния български съд, съгласно приложимото законодателство.

Потребителите могат да се обърнат и към Комисията за защита на потребителите (КЗП) за извънсъдебно решаване на потребителски спорове, когато това е предвидено в действащото законодателство.