Frequently Asked Questions

Yes. You need to create a customer account before placing an order. This lets you track your orders, manage delivery addresses and check out faster on future purchases.

On every product page you will find a Size Guide, which will help you choose the most suitable size. 

If you are still deciding between two sizes, contact us — we will be happy to advise you and help you make the best choice.

Orders are processed within one business day and delivery usually takes 1–3 business days.

We accept card payments (Visa, Mastercard), Apple Pay, Google Pay or cash on delivery when your parcel arrives.

You may return or exchange a product within 14 days of receiving it. To make shopping effortless, we cover the delivery cost for your first exchange. Find more details on our Returns and Exchanges.

Once we receive and inspect the returned products, we issue the refund by bank transfer within 10 business days.

Please contact us as soon as possible at returns@lunicaofficial.com.

We will prioritize your case and arrange an exchange or return at our expense.

For any questions about orders, products or assistance, email us at office@lunicaofficial.com.