Returns

Right of exchange and return

If you are not completely satisfied with your purchase, you may request an exchange or return the product within 14 days от датата на получаването му, съгласно Закона за защита на потребителите.

To be accepted for exchange or return, the product must be in its original saleable condition: unused, with no signs of wear, perfume, make-up or washing, and with all labels, accessories and original packaging.

How to request an exchange

If you would like a different size or product, request an exchange by completing the Return and Exchange Form or contact us at returns@lunicaofficial.com

Exchanges are subject to availability. If the requested product is unavailable, you may choose another item or exercise your right of return.

Exchange costs

To make shopping as effortless as possible, L’unica covers the cost of sending the replacement product to you. You only pay to return the original item to us.

If you receive a defective or incorrect product, all courier costs for its return and replacement are covered entirely by L’unica.

For any subsequent exchange within the same order, courier costs in both directions are paid by the customer.

How to request a return

To request a return, please complete the Return and Exchange Form and го изпратете заедно с продукта или на имейл returns@lunicaofficial.com

If you have questions or need assistance, contact us at returns@lunicaofficial.com

Return costs

Unless otherwise agreed or required by law, the cost of returning the product is paid by the customer.

If you receive a defective or incorrect product, all courier costs for the return are covered entirely by L’unica.

Refunds

Once we receive and inspect the returned products, we will issue the refund by bank transfer to the IBAN in the Return and Exchange Form within 10 business days. 

For a full order return, we refund the value of the products and the original delivery cost, if paid by the customer.

Products that cannot be returned

In certain cases, the right of withdrawal does not apply. This includes personalized or made-to-order products, as well as sealed products that cannot be returned for health or hygiene reasons once opened after delivery.

Questions?

If you have questions about exchanging or returning a product, contact us at returns@lunicaofficial.com