{"id":3860,"date":"2026-08-07T18:33:18","date_gmt":"2026-08-07T18:33:18","guid":{"rendered":"https:\/\/lunicaofficial.com\/?page_id=3860"},"modified":"2026-09-15T16:17:00","modified_gmt":"2026-09-15T14:17:00","slug":"return","status":"publish","type":"page","link":"https:\/\/lunicaofficial.com\/en\/return\/","title":{"rendered":"Returns"},"content":{"rendered":"
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Right of exchange and return<\/h2>\n

If you are not completely satisfied with your purchase, you may request an exchange or return the product within <\/span>14 days<\/b> \u043e\u0442 \u0434\u0430\u0442\u0430\u0442\u0430 \u043d\u0430 \u043f\u043e\u043b\u0443\u0447\u0430\u0432\u0430\u043d\u0435\u0442\u043e \u043c\u0443, \u0441\u044a\u0433\u043b\u0430\u0441\u043d\u043e \u0417\u0430\u043a\u043e\u043d\u0430 \u0437\u0430 \u0437\u0430\u0449\u0438\u0442\u0430 \u043d\u0430 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0438\u0442\u0435.<\/span><\/p>\n

To be accepted for exchange or return, the product must be in its original saleable condition: unused, with no signs of wear, perfume, make-up or washing, and with all labels, accessories and original packaging.<\/span><\/p>\n

How to request an exchange<\/h2>\n

If you would like a different size or product, request an exchange by completing the <\/span>Return and Exchange Form<\/u><\/a><\/b> or contact us at <\/span>returns@lunicaofficial.com<\/b><\/p>\n

Exchanges are subject to availability. If the requested product is unavailable, you may choose another item or exercise your right of return.<\/span><\/p>\n

Exchange costs<\/h2>\n

To make shopping as effortless as possible, <\/span>L’unica<\/b> covers the cost of sending the replacement product to you. You only pay to return the original item to us.<\/span><\/p>\n

If you receive a defective or incorrect product, all courier costs for its return and replacement are covered entirely by <\/span>L’unica<\/b>.<\/span><\/p>\n

For any subsequent exchange within the same order, courier costs in both directions are paid by the customer.<\/span><\/p>\n

How to request a return<\/h2>\n

To request a return, please complete the <\/span>Return and Exchange Form<\/u><\/a> <\/b>and <\/span>\u0433\u043e \u0438\u0437\u043f\u0440\u0430\u0442\u0435\u0442\u0435 \u0437\u0430\u0435\u0434\u043d\u043e \u0441 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438\u043b\u0438 \u043d\u0430 \u0438\u043c\u0435\u0439\u043b <\/span>returns@lunicaofficial.com<\/b><\/a><\/p>\n

If you have questions or need assistance, contact us at <\/span>returns@lunicaofficial.com<\/b><\/p>\n

Return costs<\/h2>\n

Unless otherwise agreed or required by law, the cost of returning the product is paid by the customer.<\/span><\/p>\n

If you receive a defective or incorrect product, all courier costs for the return are covered entirely by <\/span>L’unica<\/b>.<\/span><\/p>\n

Refunds<\/h2>\n

Once we receive and inspect the returned products, we will issue the refund by bank transfer to the <\/span>IBAN<\/b> in the Return and Exchange Form within <\/span>10 business days<\/b>.\u00a0<\/span><\/p>\n

For a full order return, we refund the value of the products and the original delivery cost, if paid by the customer.<\/span><\/p>\n

Products that cannot be returned<\/h2>\n

In certain cases, the right of withdrawal does not apply. This includes personalized or made-to-order products, as well as sealed products that cannot be returned for health or hygiene reasons once opened after delivery. <\/span><\/p>\n

Questions?<\/h2>\n

If you have questions about exchanging or returning a product, contact us at <\/span>returns@lunicaofficial.com<\/b><\/p>\n

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