{"id":215,"date":"2018-08-30T09:43:44","date_gmt":"2018-08-30T09:43:44","guid":{"rendered":"http:\/\/konte.uix.store\/elementor\/?page_id=215"},"modified":"2026-09-15T17:32:26","modified_gmt":"2026-09-15T15:32:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/lunicaofficial.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tDO I NEED AN ACCOUNT TO PLACE AN ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. You need to create a customer account before placing an order. This lets you track your orders, manage delivery addresses and check out faster on future purchases.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tHOW DO I KNOW WHICH SIZE IS RIGHT FOR ME?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On every product page you will find a <\/span>Size Guide<\/b><\/a><\/span>, which will help you choose the most suitable size.\u00a0<\/span><\/p>

If you are still deciding between two sizes, contact us \u2014 we will be happy to advise you and help you make the best choice.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tHOW LONG DOES DELIVERY TAKE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders are processed within one business day and delivery usually takes 1\u20133 business days.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tWHAT PAYMENT METHODS DO YOU ACCEPT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept card payments <\/span>(Visa, Mastercard)<\/span><\/i>, Apple Pay<\/a>, Google Pay<\/a> or cash on delivery when your parcel arrives.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tCAN I RETURN OR EXCHANGE A PRODUCT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You may return or exchange a product within 14 days of receiving it. To make shopping effortless, we cover the delivery cost for your first exchange. Find more details on our <\/span>Returns and Exchanges<\/b><\/span><\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tWHEN WILL I RECEIVE MY REFUND?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once we receive and inspect the returned products, we issue the refund by bank transfer within 10 business days.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tWHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR DEFECTIVE PRODUCT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us as soon as possible at <\/span>returns@lunicaofficial.com<\/b>.<\/span><\/p>

We will prioritize your case and arrange an exchange or return at our expense.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\tHOW CAN I CONTACT YOU?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For any questions about orders, products or assistance, email us at <\/span>office@lunicaofficial.com<\/b>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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